Shipping policy

Thank you for shopping with us. We take great care in packaging every order to ensure your jewellery arrives safely and as quickly as possible.

 

Processing Times

Orders are usually processed within 1-8 working days after payment has been received. As many of our items are one of a kind vintage pieces, we carefully inspect each item before dispatch. 

 

UK Delivery

We use Royal Mail tracked or special delivery services depending on the cost of item.

We are not responsible for delays once your order is in the hands of postal carrier.

 

International Shipping

We are happy to ship internationally where available. Delivery times and shipping costs vary depending on the destination.

Please note that customers are responsible for any customs duties, taxes and import fees charged by their countries customs authority.

US customers tariffs are included and we post US orders DDP (Delivered Duties Paid).

Please enquire about shipping to your country if it is currently unavailable.

 

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking information.

 

Collection

If you would prefer to collect your order from our shop, please select collection option at checkout. We will contact you when your order is ready for collection.

 

Incorrect Address

Please ensure your delivery address is correct before completing your order. We cannot be responsible for delays or additional costs resulting incorrect or incomplete address details.

 

Damaged or Lost Parcels 

If your order arrives damaged or has not been delivered in the estimated time frame, please contact us as soon as possible. We will work with the delivery provider to resolve the issue.

 

Delivery Delays

While we aim to dispatch and deliver orders promptly, delivery times are estimates and may occasionally be affected by factors outside our control, including postal delays, adverse weather or busy periods.

Contact us if you have any questions about shipping or your order.